Between me and my wife, we have used Heirloom Oriental Rug Cleaning a few different times. We have three oriental rugs that they come and pick up, wash, then they bring them back. Two of the rugs are in entryways, and the other rug is in the bathroom so they all get a lot of traffic. The cleaning always turns out good! The rugs look very good when they bring them back. I haven't had any trouble at all. I would recommend them!