I would rate my experience with Heirloom Oriental Rug Cleaning as five stars all around. Most recently, I hired the company to clean a wool rug. This isn't my first time working with this company, and in my opinion, they have been pretty consistent with the rug cleaning service. I would describe the employees as very professional, accommodating, and knowledgeable. Overall, I am happy with the results. I would recommend their service to other people.