Direct Connect Auto Transport

Business Description:

Direct Connect Auto Transport has been shipping auto's all over the country for the past 10 years. We have maintained a A+ Rating with the BBB.

Categories

automotive

Patrick's Review

Communication

Professionalism

Service

Fort Collins, CO

Direct Connect Auto Transport

No interest shown in getting my vehicle shipped as scheduled

I made arrangements to ship 2 vehicles from FL. One was shipped without any issue but the other was a nightmare. First the truck had issues and missed the scheduled pick up date. Marc with DirectConnectAuto did not think it was worth contacting me to inform me of this. I called to check and was told the vehicle would be picked up the next week. I waited until the assigned date and called only to find out that the truck still wasn't running. Again Marc did not call me to let me know. When I asked why he didn't call he just told me that he didn't have any information for me. He expected the truck to be ready in another week. At this point he and I agreed that I would look for another carrier and I would call him if I found one. I called some others but the expected pick up date was farther than a week away so I did not book another carrier. I then called Marc back a week later to find out that he had cancelled my order.

Getting in touch with Marc was next to impossible. I left message after message for him to no avail. Other employees would not communicate with me since my order was assigned to Marc. I had to resort to telling the others that I could not get in touch with him and had to speak to someone.

Direct Connect was not interested in providing service to me. Marc showed no interest in getting my vehicle shipped. He showed no interest in keeping me, the customer, informed of my situation.

In the end I went with United Road. Their service was amazing compared to Direct Connect. Their prices were slightly higher but the service provided was astronomically better.