Business Description:
Flagstone Rockery Mulches Brick Landscape Supplies Triple Mix. Locations in Fergus, Kitchener, Hamilton and London we have the largest selection to choose from.
5 38 reviews
Categories
landscape contractor
Grand River Natural Stone
7791 2 Line, Elora, ON N0B 1S0, Canada
(519) 843-2854
http://www.grandriverstone.com

Service

Will Recommend

Total Experience

Marko G.

Toronto, ON
Grand River Natural Stone

unprofessional, not recommended

two months ago I ordered landscape rocks from Elora to be delivered to Stony Creek, and then to Toronto. The worst experience yet. Last year, after 6 weeks of delays where they lost my order, at least they delivered it. This year, nothing. Continual delays, broken promises and not returned calls. A complete disaster. Not recommended.

comments

At Grand River Natural Stone, customer satisfaction is our #1 priority.
Equally as important is safety, for both our clients and our employees.
In this particular instance, the customer had a specific request we were unwilling to fulfill due to safety concerns.
After continual dialogue with this customer, it was apparent he wasn't going to alter his unsafe request. And we weren't going to alter our commitment to safety. So it was mutually agreed to part ways.
We make it a priority to respond to each and every customer in a timely and prompt manner. There's no way we'd leave this - or any customer with "nothing."
It's unfortunate this customer feels he had a bad experience with us. However we aren't willing to jeopardize basic safety principles in order to accommodate any request.

 Grand River Natural Stone commented on 09/01/2016
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