I have been using Heirloom Oriental Rug Cleaning for over two years and they are one of my favorite businesses. I love that they are a family run business (or, at least, they act like they are) treating their customers with respect and friendliness. They are very helpful and the quality of their work is amazing. I also love how they communicate effectively. Over the holidays, I dropped off a rug and they called to let me know the time estimate until I could receive my rugs back, rather than, as I've experienced before with other rug companies, keep my rugs for weeks and weeks without calling. Their prices are really low and very reasonable, and I love how every time I go in they are always running some sort of discount or promotion making the prices even lower. I love this place!