I have a very large woolen rug which my new rescue dog christened as his very own. I sent it to Heirloom for cleaning and AND THEY KEPT CLEANING IT UNTIL THEY GOT THE ODOR OUT. We were then quarantined for 5-1/2 months and they stored the rug because no one could come into my independent living facility. They have been nothing but accommodating, courteous and a pleasure to work with and I would not hesitate to recommend them to anyone needing their services.