When you first contact a vendor from a internet add you are often unsure as to the quality of service you will receive. I was impressed by the knowledge of fine rugs expressed by Clint and his team member as they removed the rugs form the house. They were very courteous and respectful of my house, furniture they moved and the rugs. I was impressed as to how the cleaned rugs looked and now know that they had ben in excellant hands while at the cleaners. .