We recently moved from another state and our rugs were so dirty that we didn't even unroll them. We left them in the garage and found Heirloom Oriental Rug online. The company contacted us quickly, asked lots of pertinent questions, ensured that we understood what to expect. The picked up the rug when they said they would and returned it when they said they would. The rug looks nice and feels great underfoot again. We are very satisfied with the service and process.