Heirloom employees were friendly, easy to work with, and exceeded my expectations. Their website was easy to navigate and liked the online chat feature. The online rep collected my contact information and the next morning when I called their store, the man on the phone knew me by name from my online chat, was able tonanswer all my questions, which resulted in a couple of purchases of rug pads. They sell a quality product and very happy with my purchases. Will definitely return for future purchases and rug cleaning. Thank you.