After my dog was skunked, he used my rug from Japan as a towel! I had it “professionally cleaned “ by a company but it never got the smell out. After moving here and getting the rug out of storage I was determined to try another company to clean it. I saw an ad for Heirloom and was impressed by the video of the rug cleaning process so I thought I’d give them a shot. They picked my rug up and a week later it was delivered to my home with no smell! I am beyond happy to be able to use my beautiful rug again with no embarrassing smell. I highly recommend this company!