So happy I went with this company!
My Iranian rug, passed down through the family, had become soiled with cat urine. I tried cleaning it myself and having a pro come in to steam clean it but neither effort was successful. The aroma was so bad I had to put the rug out in the garage.
Then I called Heirloom Oriental and they came out within two days to pick up the rug. They arrived when they said they would and returned the rug within the time specified. The delivery men placed the pad and rug where I requested and moved the furniture back into place.
I can once again enjoy my Grandmother's rug which now smells and looks great. I highly recommend this company and will call them again if the need arises.