Floorgem Services had good professionalism. They had a personal touch! With the phone calls, and follow ups. A series of work was done, and they called to make sure I was happy. My wife and I felt like we were part of the process. It didn't feel like how other contractors come in and just do their thing, it felt like we had control of the situation as well. This was our first time using them. The installed new hardware floor in my kitchen and dining area, and refinished the hardware flooring in the rest of my house. I'd recommend them.