Floorgem Services, INC

Business Description:

Floorgem specializes in all types of flooring installation and repair, but that's not all we do. Our home improvement division is also popular with our clients.

Categories

general contractor, Flooring, tile contractors & shops
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Sharon's Review

Will Recommend

Total Experience

Professionalism

Gaithersburg, MD

Floorgem Services, INC

The project was delayed due to the wrong measurements.

Floorgem Services, INC has provided me with services twice now. Most recently, I had them install new wooden flooring on one of my staircases and the landing. Unfortunately, when the technicians came out to install the product everything was the wrong size! The stairs had been measured wrong. Customer service at Floorgem Services, INC was very cooperative when I called them. They had to re-order all new wood to replace the first order. That took about two additional weeks waiting on that to come in. After they sent out their technicians again and completed the project everything finally turned out okay. I felt that the price of the products was reasonable. However, I am not sure that I would recommend them to people because of what happened. The staff was very professional in handling the situation but I am not sure I would use them again.