Floorgem Services, INC has provided me with services twice now. Most recently, I had them install new wooden flooring on one of my staircases and the landing. Unfortunately, when the technicians came out to install the product everything was the wrong size! The stairs had been measured wrong. Customer service at Floorgem Services, INC was very cooperative when I called them. They had to re-order all new wood to replace the first order. That took about two additional weeks waiting on that to come in. After they sent out their technicians again and completed the project everything finally turned out okay. I felt that the price of the products was reasonable. However, I am not sure that I would recommend them to people because of what happened. The staff was very professional in handling the situation but I am not sure I would use them again.