Floorgem Services, INC

Business Description:

Floorgem specializes in all types of flooring installation and repair, but that's not all we do. Our home improvement division is also popular with our clients.

Categories

general contractor, Flooring, tile contractors & shops
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Vicki's Review

Will Recommend

Total Experience

Professionalism

Davidsonville, MD

Floorgem Services, INC

It was an expensive job, but sloppy!

Floorgem Services, INC. came out and refinished my hardwood floors for me. They were very professional people, and it looked like they knew what they were doing. They sanded the old finish off, and then re-stained the wood. But after they finished, I noticed some pimples on the floor. I called them, and they came back out and they redid the job. But this time, they got some stain on my painted trim, and the floor in the hallway looked wavy. I called them, and they said they would repaint the trim but that the wavy look was probably just the way the light was hitting the floor. But, I put a straightedge on it, and it was definitely wavy. I was disappointed, because the company had really good reviews. And, Ken, the owner was very responsive at first, but then I have not heard back from him over the wavy floor and some paint issues. We have exchanged emails, but he has not come out personally to see what I am complaining about. Because I am not imagining things. Which, I think if he did come out personally, he would understand where I am coming from. I hate to give negative reviews, but the facts are what the facts are.