Floorgem Services, INC

Business Description:

Floorgem specializes in all types of flooring installation and repair, but that's not all we do. Our home improvement division is also popular with our clients.

Categories

general contractor, Flooring, tile contractors & shops
Request an appointment

Eugene's Review

Will Recommend

Total Experience

Professionalism

Falls Church, VA

Floorgem Services, INC

The quality of work did not live up to my expectations.

I shopped this job around a lot before hiring Floorgem Services, INC and I have to say I was disappointed with the results. The owner, Ken, is a nice guy. Very friendly and explanatory upfront. The installers laid epoxy flooring over a subfloor and then put down a wax coating. They were supposed to come back and buff out the wax, but they never came back. In the meantime, they walked all over the coating, leaving footprints and even a piece of hair. They insisted on full payment before the job was done. I paid them based on Ken's promise that they would be returning to finish the buffing which they didn't do. I had to move out of my place for a week while the work was being done, and then I extended that for another week, waiting for the return visit which never happened. Since Ken is the owner and head guy, I don't feel as if there will be any resolution and I'll just have to live with it. I'm disappointed to have such a low-quality product, especially with the footprints and stuck-on piece of hair. Floorgem Services, INC lacks professionalism.