We just received six Oliva counter height swivel stools today and with blown away with our entire experience. Caroline helped us place our order back in June and said it would take about 10 weeks to receive. She was exactly right and made sure we had the UPS tracking information as well. The stools were packaged individually and were well protected. We shopped locally and saved a substantial amount by ordering from Barstool Designs. What a great company and personal service!