Rare, pleasant customer service with great product!
After two sets of cheap wooden barstools that kept cracking, we decided to buy something with better quality. I really liked Trica, but the local stores that sell this brand were very expensive and difficult to deal with. When I first made an inquiry with barstooldesigns.com, I got an immediate response (on a weekend!) not only from a human being but the owner himself! He quickly sent me photos of fabric and metal finish options. We went back and forth a couple of times because I couldn't decide and Adam was great. He was far from pushy. He said I would love the Olivia by Trica (with vinyl seats) and he was right. If you use your stools a lot, do yourself a favor and order nice ones from barstooldesigns.com.