Business Description:
EtchArt manufacturers Wallpaper For Windows! decorative window films. Available in Frosted Glass, Etched Glass, or Stained Glass with a variety of designs & sizes.
5 916 reviews
Categories
window treatments
Printing Services
manufacturer
EtchArt, LLC "Wallpaper for Windows"
3732 US-1 #5, Cocoa, FL 32926, USA
(800) 320-8439
http://www.wallpaperforwindows.com

Will Recommend

Total Experience

Quality

Elena S.

Princeville, HI
EtchArt, LLC "Wallpaper for Windows"

Still Waiting

Although I ordered and paid over a month ago, I still have not received my order. The Post Office Tracking has it as still being in Florida ( I live in Hawaii). I contacted your Customer Service and they put in an inquiry to USPS, but we never got any response. I did have to send several emails to Customer Service in the past week to follow up. I heard today that a replacement order was sent out today. I am keeping my fingers crossed it shows up next week.

comments

Hi Elena, we understand that USPS royally messed up delivery on your first order, but it’s really disheartening that after all the communications back and forth, you still felt the need to leave a bad review of us as a company. Through the entire process we have been completely transparent with you about the happenings, responding to every email ever sent with details of the moves we were making. Yet, the service provided wasn’t good enough for you based on the review that was left. You placed the original order with us on Sunday 7/30 at 7:43 at night eastern time, and it was hand delivered by me personally to our local post office two days later on Tuesday 8/1, which is verifiable by the tracking results. That’s less than a 48-hour turnaround from the time of purchasing to receiving a shipping confirmation. It wasn’t brought to our attention until Thursday 8/17 that the package was missing. Thats 16 days after the shipping date. While we wish we had total control of the delivery of our products, once it is handed over to the carrier, it’s entrusted to them to make a satisfactory delivery. We promptly started a missing mail search, which we do have to give them time to actually investigate, as the best-case scenario is that they locate the missing box and get it moving. Here we are only 7 working days after the initial email about the package missing, and a replacement order is preparing to be out for delivery to your address. Again, verifiable through the tracking results. We truly do hope you enjoy the product that gets delivered to you today. Hopefully if you do, you’ll consider removing that review. Have a blessed day.

 EtchArt, LLC "Wallpaper for Windows" commented on 08/28/2023
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