I recently placed an online order for a belt for my boat. Unknowingly I ordered the wrong one. Instead of shipping what I ordered these great people looked at my 1993 order for the belt on the same boat and since they could not get me by phone they left a detailed message as to what I had done. I was sent the correct belt thanks to their diligence. I will never order parts for my boat from anyone but this great company. And since the early 90’s I have been a loyal customer. Their tech department is always willing to help anytime I have questions about my boat. It’s a shame that all businesses do not conduct themselves like this one!