Premier Coach Works Auto & RV Body Shop

Business Description:

Automotive & Recreational Vehicle auto body repair & painting shop. We can repair any type of vehicle, any type of repair, fiberglass, aluminum, interior, windshield

Categories

auto body repair & painting
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Marie's Review

Service

Will Recommend

Total Experience

Phoenix, AZ

Premier Coach Works Auto & RV Body Shop

Poor customer service

PREMIER COACH WORKS AUTO & RV COLLISION
8030 N EL MIRAGE R
EL MIRAGE, AZ 85335
THIS PLACE IS A JOKE! Absolutely NO customer service. They pad the
estimate and run very high.  We agreed to have them do the work on
our coach but when it came time to finalise the work, Kody, the person
we were dealing with would never return our calls. We had to keep
calling until he finally would call us back. We even had asked him to
figure out some extra things we wanted done that weren't on the
insurance claim, like some botched body work and removal and
replacing a couch in the coach. We had ordered the couch and had it
shipped to Premier. 
Our insurance agent said that Kody was way high on his estimate and
wouldn't come down and we were going to have to come up with a few
thousand dollars in addition to what the insurance company was going
to cover. My husband rented a truck to go and pick up the couch we
had shipped to them to install. Kody wouldn't even come out of his
office to meet with him.... So needless to say because of the lack of
customer service we received we will not be returning to this shop and
have found one that will work with us and our insurance company
within reason. The facility is more state of the art and clean. The
people are dealing with are very nice and treat the customer with
respect and yes, they return calls within the next day. 
Not only is Premier losing our insurance business, they are also losing
the additional work that we wanted and were going to pay out of pocket
worth another $2k.