We recently moved our Magento store to Nexcess after experiencing mediocre service and slow site loading from another hosting company. We were anxious about the move but now are so glad we did! The support team moved our site quickly with no problems and has gone above & beyond for us several times on issues we needed help with. Response time on a support ticket is super fast and they have even made suggestions to improve our admin security. We really feel we have an experienced, knowledgeable partner helping us as well as hosting our site!