My business partner and I don't have any technical background and although we managed to build our ecommerce store ourselves, we still run into a ton of problems that we don't know how to solve. However, I know that I can always call Nexcess and they will do their best to help me solve the problem. If I break my website, they quickly restore my site to a very recent backup (which has happened more times than I wish to admit). If something is just not working right, they will troubleshoot and troubleshoot and troubleshoot until they've exhausted all options. I've been a loyal Nexcess customer for 3 years and I am still blown away by the quality of their customer service at every interaction.