BEST CUSTOMER SUPPORT
I've been using Nexcess since their days in the garage. After being continually frustrated with bigger hosting services that refused to respond to my questions in any reasonable amount of time, I gave up and found Nexcess. I've used them for about 15 sites and I run into (self-inflicted) problems almost every time I try to put together a new one. They are incredibly responsive and have so far been able to fix all of the things that I've managed to screw up. Compared to my experiences with other hosting services, they go above and beyond, and always patiently and pleasantly. I have literally written them fan mail (by snail mail!). THEY ARE THE BEST.