Nexcess has an incredible support staff that is available by phone 24-hours a day and is entirely US-based - no international call centers to deal with when you call in at 4 am with a problem. I had a rocky start with Nexcess but Stevie G, a support manager, quickly stepped in to resolve ALL of my issues. After my experience with Stevie G, I felt confident moving forward with Nexcess as my dedicated hosting provider. Thank you, Stevie G!