Jonathan S. Magento 2 Rockstar with Nexcess
We had a critical Magento 2 launch for a prominent client. Our development team had gone home for the weekend, and we had an issue with configuration. Nexcess support was our only recourse for help... and hopes were low. Jonathan troubleshot for 1.5 hours! He addressed multiple issues, optimised the cache, and left us with a website in far better condition than we expected. This was not only a great experience - but it served as an example for our own company on how to provide *awesome* customer service. Jonathan went the extra mile and saved our hides. We are a happy client.