Never in my life have I received better customer support
Nexcess is the BEST company I have ever worked with. Their customer support is far and away the best I have received from any company, across any industry.
They literally respond to any ticket I submit within minutes, even if I submit it at 3 am!
I needed a rush server built and they told me it can take 48 hours. I explained it was a rush, and they built in in literally 3 hours for me. Not only that but thw two reps who helped me with it, followed up numerous times throughout the day to make sure I was informed of the status.
That is just ONE of the situations that they went above and beyond.
Every time I submit a ticket they not only offer a solution, but often times they just do it themselves. Rather than say, here's what you need to do, they just do it!
They are just too darn good. I am so so happy to have found them. I moved from AWS, and not only am I saving a lot of money, I am getting impeccable customer support, as well as an amazing team that I know has my back.
You are getting truly managed services at Nexcess for rock rock rock bottom prices. I cannot believe it.