I called Nexcess with an urgent issue for my domain. A business-process breakdown on Nexcess's end resulted in not installing an SSL certification for my business domain.

My customer service representative John Kluck was professional, courteous, and ultimately effective in resolving the SSL issue. His demeanor throughout was = very helpful. His efforts turned a very concerning problem into a positive experience for me, and I want to express my thanks!

Sincerely,
Mark Williams
Owner