They can actually fix things!
We have hosted our website www.naagtag.com on Nexcess servers since 2013, and they have always kept our site running. More importantly, they have excellent customer service when something goes wrong. You can actually talk to a real person, and they can fix things for you! I recently worked on an issue with a developer for 2 months before I finally called. Marvelous Max had the issue corrected within minutes! I wish I had called him first! Always an excellent experience. I would recommend Nexcess to anyone.