A Magento site was restored in about one hour
We have been leasing servers from Nexcess for hosting Magento based eCommerce applications for almost two months. We were able to migrate a few applications to Nexcess servers without any problem.
A site that was migrated over 30 hours ago began throwing exceptions today. Even though, the bug was not related with the server setup, I reached out to Nexcess for help. Nexcess' support team analyzed the problem and resolved it in about an hour.
I am happy to learn that I can count on Nexcess Support Team's expertise on Magento and their desire to help their customers.