Scuba trip to Roatan, Honduras
Our trip was amazing however I could have planned it myself and had more problems with coordinating things with the travel agent than if I would have done it on my own. Our agent, Kristi, was very nice! She was very friendly and gave me all her personal information. However, flights were booked very late costing us $400 more than if I would have just bought them earlier with my own site. Also, very hard to get ahold of, many times waiting days to a week before getting information back. Had to contact the resort myself for information. Lastly our flights were with 4 hour lay overs, our room that was supposed to be saved with the group was incorrect, and all of our group was split up and dissatisfied! My husband and I didn't even have our flight seats together! Also she emailed us 1 week before with forms to fill out for the resort. Once we got there, the resort didn't have any of our forms and we had to fill them all out again. The room she reserved for us was the wrong room. Lastly, my husband want to get scuba certified down there and she had no information for us, didn't have us prices, and basically just gave us the 1-800 number which I could have done myself and I had to call. Next time I will do everything myself and not go through this company! There was no benefit using her- she just made things worse. Sad part is, she is so nice and I think she can do a great job- just seemed occupied with other things and very disorganized.