I am moving from VPS-opal to a super economy package being with ACCU for 3 years and I must say, always, they are helpful. Not one instance of harshness, difficulty with them. very understanding and helpful support team. I am not sure how they do it but Shane, Harry, Allen, each of them and everyone else are very courteous and why would i not stick with them even if I have to pay a bit more (not that I am but in case, if I have to, i am willing to pay for such helpful staff). A great support team backing my investment with ACCU is the key to my personal needs being met in internet.