Business Description:
Nationwide Wholesale candy and snack food supplier. More than 100,000+ customers worldwide. General Public is also welcome to purchase.
Categories
candy & snacks
Nationwide Candy, LLC
3901 Academy Pkwy N NE, Albuquerque, NM 87109, USA
(888) 302-2639

Service

Will Recommend

Total Experience

Adam H.

Huntington, IN

Nationwide Candy, LLC

Won't be back

Unfortunate we won't be back to make another purchase. As a large company looking for specific items that Nationwide Candy stocked, we made an order via the website. They shipped out some of the items (others they omitted). The issue is that they did not reflect shipping cost with only shipping half the order. We feel like the shipping should of been lowered if we're only receiving half the order. When we inquired we were told "Shipping charges did not change by cutting the order". We didn't believe that so we went back to the website and put in just the items we received and noted that the shipping charges were MUCH cheaper just on the items we received. We gave them the opportunity to correct the issue (we understand is something is sold out/backordered/etc.), however you need to INFORM your customer of this, and don't over-charge on shipping if your not going to ship a full order. We won't be back!

comments

Hi Adam,
I had my Customer Service supervisor look into this immediately after seeing this review. Because of the nature of your order and how small the items were, the shipping charges only had a $1.68 difference. This difference was so small that our Customer Service department could not accurately determine the difference. We have refunded the $1.68 back to your credit card.
We hope that you will try us again someday.
Sincerely,
Ken Henson
General Manager

Nationwide Candy, LLC commented on 07/30/2014