I was initially somewhat pleased with the move by a better tripp. The movers wrapped all of my stuff and seemed to take care of the items when I moved. I was also pleased with the department where you called to book the move. I was not as pleased that the movers took a 45 minute lunch/dinner break during our move and did not, at least to my knowledge, take this off of the time charged for the move. We had to actually call the facility and ask where the moves where because they were taking so long. I was willing to overlook this, however.

I am now not as pleased with this company. I initially moved my stuff into a storage unit. I had to use a different moving company to move the stuff from the storage unit to my new house. The other moving company (3 men movers) was just as good, but they took much less time to move my items. It is my opinion that some of this was due to the fact that the items we were moving from a storage unit, but not all of it. I am now displeased because I had a box missing from the move. I don't know who lost the box, which was full of toys, but I contacted a better tripp and the 3 men movers (which ended up costing me less money). A better tripp did not seem very concerned about locating the box, but keeps telling me its movers "do not steal" and that "they are not responsible because we moved to a storage unit." They also told me perhaps it was because I had not unpacked everything (I had unpacked everything). I told them, twice now, that I do not care who is responsible. I care about locating the lost box. I am not looking for their money, but I am looking for the lost toys which are important to my daughter. I am frustrated because in my opinion they are more concerned with denying liability than making extra efforts to locate the missing toys, or at the very least, being apologetic.