The Coit guys were great and friendly. They never "up sold" me but they made friendly suggestions and recommendations that never felt uncomfortable. They even noticed some dry wall that needed to be addressed (we had a roof leak and repair recently) and they recommended that a Coit specialist come out and look at it. I didn't even know Coit did that kind of work and I was dreading calling a contractor to have the work done. I trust Coit and will always use their services!