After Coit cleaned my raw silk drapes and sheers, they were returned in a strange condition: Tight accordian pleats hard pressed into the silk drapes and also the sheers! I called the Coit office right away when I saw them being installed, and expressed my surprise at the pleats, and they said that they do all their drapes this way. Wow! But they graciously agreed to take them back and redo them.
On the second scheduled delivery day, we waited all day and they never came. When I called the office, I was told that they were coming another day, but no one bothered to let us know. Finally got them. The drapes were BETTER, but still had visible pleat creases in them. The installer tried steaming them out. I decided not to send them back again. I would say that I am pleased with the cleanliness of the drapes and the courtesy of the installer. But for goodness sakes, ASK THE CUSTOMER before changing the style of the drapes and ironing in tight pleats!! I would think twice before recommending Coit to a friend.