I was a customer for more than 8 years, even though they lost some of my data, I found Simple Helix to be generally competent but expensive and ready to charge more. Don't forget you need to phone them to cancel. Yes Really, you need to telephone them to stop the billing. Even after 8+ years of payments and a half dozen emails, you absolutely must phone them to move on. I can only recommend that you move on before you pay them.