Join Our Team


Customer Lobby is a fast-growing company dedicated to helping small businesses succeed. We work hard because we believe in our product and its potential to make a difference for local service businesses. We constantly challenge each other to make great things happen within a positive, collaborative culture.

Explore Open Positions


We’re looking for an ambitious and talented individual who wants to start their sales career at a fun, high-energy work environment.

As a Business Development Representative (BDR), you will have the opportunity to directly impact the growth of our business. You will be responsible for outbound sales activities to discover, nurture, and qualify net new business opportunities. Candidates that thrive in this role are confident, focused, strong communicators that love to win. This role can be a stepping stone into our Sales, Marketing, or Customer Success teams.

Perks:

  • Base salary plus uncapped commissions
  • Monthly contests with great prizes
  • 18 paid days off
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Prime location in downtown Oakland (our beautiful office is located in City Center above the 12th Street BART station)
  • Ping pong table & gaming area
Apply Here

We are looking for a resourceful, driven, results-oriented Account Executive. Building relationships and rapport come easy to you. You know how to facilitate the sales process from beginning to end. This includes taking a consultative approach to understanding the business user’s needs and then showing how Spotlight can address them. To be successful in this role, you will need to be organized, articulate, and persuasive in both spoken and written communications.

Responsibilities:

  • Present, promote and sell Spotlight to qualified small businesses nationwide
  • Perform online software demonstrations using consultative selling techniques
  • Strategic follow up with potential customers
  • Free catered lunch every Friday
  • Achieve agreed-upon sales targets and MRR goals

Experience and Skills:

  • 1-5 years experience in a quota-carrying sales role
  • Ability to self source and qualify sales leads
  • A verifiable track record of hitting/exceeding targets for revenue attainment
  • Experience managing product demos, objections, using Salesforce, generating quotes, and closing business
  • Comfort communicating at all levels within an organization from gatekeeper to CEO
  • Superior organization & time management skills
  • Highly motivated and target driven with a passion for results
  • Bachelor’s Degree

Benefits and Perks:

  • Competitive salary plus uncapped commission
  • Great benefits
  • 401K with Company match
  • 17 days of Paid time off and your Birthday as a paid holiday
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

As an Associate Product Manager you will be joining an established development team, playing a significant role in facilitating change by providing analysis and support for new and existing products. This role works collaboratively with stakeholders across the business and related third parties to define and document functional and nonfunctional requirements aligned with business and technology initiatives.You will be reporting to the VP of Product and Engineering and working closely with the Product Owners.

The ideal candidate for this role is a confident, proactive and motivated individual who enjoys working across the organization to understand stakeholder requirements and whom can communicate and prioritize these to the development teams within an Agile SCRUM environment. The role requires a collaborative approach within a development team of 10+ in size, predominantly working on our Spotlight platform and products.

Responsibilities:

  • Work closely with multiple stakeholders including Product Owners, Architect, Developers, and QA Engineers to understand product vision and priorities
  • Collect, analyze and document business and data requirements from all stakeholders
  • Work with members of IT, operations and 3rd parties to define the most effective and efficient technical solutions to meet the business requirements
  • Complete market analysis when defining new features, keeping abreast of the latest technologies and UX trends
  • Research and design solutions that fit within the defined technology and business criteria
  • Work with Sales and Customer Success teams to ensure knowledge transfer of new features and benefits
  • Provide product knowledge in support of the SDLC including ‘walkthroughs’ with the Development, QA and Product Management teams
  • Break down work into manageable, well-understood and estimated user stories

Skills and Experience

  • 2+ years of experience in Product Management within a Technology environment
  • Excellent analytical, communication and writing skills
  • Self-motivated and highly organized
  • Experience writing Functional & Technical specifications
  • Strong knowledge of Agile / Scrum processes, artifacts, roles, methods
  • A solid working knowledge of web applications and technologies
  • Diligent and meticulous – passionate about detail and data
  • Experience managing multiple projects and business users
  • Able to work in demanding user and software development environments
  • Experience using Jira, Aha and Confluence
  • Experience working with offshore development teams is desired

Compensation, Benefits, Perks

  • Competitive salary DOE
  • Great benefits
  • 401K with Company match
  • 17 days off plus your birthday as a holiday!
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Ping pong table & gaming area
  • Prime location in downtown Oakland (our beautiful office is located in City Center above the 12th Street BART station)

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

We are looking for a motivated and driven Customer Success professional who is looking to make an impact. You are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. Your professional demeanor would immediately gain the respect and trust of our service business owner clients. You’re the first one in your family to figure out any new technology and enjoy teaching others how to use it. Since you will be responsible for the customer success and retention needs of our clients, you’ll need to love helping customers succeed and finding the “win-win” outcome in any customer interaction.

Key Responsibilities:

  • Be the first point of contact with our customers, answering their calls and emails to ensure they are successful using our product
  • Proactively reach out to customers to remove barriers – troubleshoot basic tech problems, update credit cards, etc.
  • Identify opportunities to upsell – notice clients who have needs that our products can help address
  • Consult the small businesses we work with – advise them on best practices for marketing to their customers and increasing their business

Desired Skills and Experience:

  • Undergraduate degree in a fascinating subject
  • 2+ years experience in Customer Success or Account Management
  • Desire to be part of a fast-paced team
  • Experience writing Functional & Technical specifications
  • Customer service orientation – you love helping people
  • Not afraid of a little healthy competition – be it with your teammates or with yourself
  • Organized and detail oriented
  • Great on the phone – friendly, empathetic, a good listener
  • SalesForce, Excel, G-suite experience is ideal
  • Bonus points if you also have experience in marketing, sales, or the Software / SaaS industry

Benefits and Perks:

  • Competitive salary plus commission
  • Great benefits
  • 401K with company match
  • 17 days of PTO, holidays, paid day off for your birthday!
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement
  • Prime location in downtown Oakland, at City Center (12th St. BART station)

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

Our Values


Nurture
Success is is a group effort - lift everyone up
Innovate Local
Bring new solutions to local businesses and empower their success
Celebrate
Revel in our successes, and have fun along the way
Exemplify Integrity
Be impeccable with your word and actions
Reach Further
Cultivate strength from vulnerability and embrace growth