Join Our Team


Customer Lobby is a fast-growing company dedicated to helping small businesses succeed. We work hard because we believe in our product and its potential to make a difference for local service businesses. We constantly challenge each other to make great things happen within a positive, collaborative culture.

Explore Open Positions


We’re looking for an ambitious and talented individual who wants to start their sales career at a fun, high-energy work environment.

As a Business Development Representative (BDR), you will have the opportunity to directly impact the growth of our business. You will be responsible for outbound sales activities to discover, nurture, and qualify net new business opportunities. Candidates that thrive in this role are confident, focused, strong communicators that love to win. This role can be a stepping stone into our Sales, Marketing, or Customer Success teams.

Perks:

  • Base salary plus uncapped commissions
  • Monthly contests with great prizes
  • 18 paid days off
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Prime location in downtown Oakland (our beautiful office is located in City Center above the 12th Street BART station)
  • Ping pong table & gaming area
Apply Here

We are looking for a resourceful, driven, results-oriented Account Executive. Building relationships and rapport come easy to you. You know how to facilitate the sales process from beginning to end. This includes taking a consultative approach to understanding the business user’s needs and then showing how Spotlight can address them. To be successful in this role, you will need to be organized, articulate, and persuasive in both spoken and written communications.

Responsibilities:

  • Present, promote and sell Spotlight to qualified small businesses nationwide
  • Perform online software demonstrations using consultative selling techniques
  • Strategic follow up with potential customers
  • Free catered lunch every Friday
  • Achieve agreed-upon sales targets and MRR goals

Experience and Skills:

  • 1-5 years experience in a quota-carrying sales role
  • Ability to self source and qualify sales leads
  • A verifiable track record of hitting/exceeding targets for revenue attainment
  • Experience managing product demos, objections, using Salesforce, generating quotes, and closing business
  • Comfort communicating at all levels within an organization from gatekeeper to CEO
  • Superior organization & time management skills
  • Highly motivated and target driven with a passion for results
  • Bachelor’s Degree

Benefits and Perks:

  • Competitive salary plus uncapped commission
  • Great benefits
  • 401K with Company match
  • 17 days of Paid time off and your Birthday as a paid holiday
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

We are looking for a highly motivated and driven Customer Success Professional looking to make an impact. You are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. Your professional demeanor would immediately gain the respect and trust of our service business owner clients. You’re the first one to figure out any new technology and enjoy teaching others how to use it. Since you will be responsible for the customer success and retention needs of our clients, you’ll need to love helping customers succeed and finding the “win-win” outcome in any customer interaction.

Responsibilities:

  • Be the main point of contact with your assigned customers, communicating with them via calls and emails to ensure they are successful using our Spotlight product
  • Identify opportunities to upsell - notice clients who have needs that our products can help address
  • Proactively reach out to customers to remove barriers - troubleshoot basic tech problems, update credit cards, etc.

Skills and Experience:

  • Undergraduate degree
  • 2 years of Customer Success or Account Management experience
  • Desire to be part of a fast-paced team
  • Customer service orientation - you love helping people
  • Not afraid of a little healthy competition - be it with your teammates or with yourself
  • Organized and detail oriented
  • Great on the phone - friendly, empathetic, good listener
  • SalesForce, Excel, G-suite experience is a plus
  • Bonus points if you have experience in marketing, sales, or the Software / SaaS industry

Compensation, Benefits and Perks:

  • Competitive salary and the opportunity to earn additional commission for hitting your goals
  • Great benefits
  • 401K with Company match
  • 17 days of Paid time off and your Birthday as a paid holiday
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunch every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement
  • Ping pong table and gaming area
  • Prime location in downtown Oakland, at City Center

Customer Lobby is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

Our Values


Nurture
Success is is a group effort - lift everyone up
Innovate Local
Bring new solutions to local businesses and empower their success
Celebrate
Revel in our successes, and have fun along the way
Exemplify Integrity
Be impeccable with your word and actions
Reach Further
Cultivate strength from vulnerability and embrace growth