Be part of a fast-growing startup that helps small businesses succeed. Customer Lobby is looking for people who are passionate and truly want to make a difference. We care deeply about maintaining a positive, collaborative culture – one where everyone has the room to grow and achieve their career goals. We learn and grow together, work hard and challenge each other to make great things happen.

Locations

Berkeley,
Berkeley, CA
Location Tempe
Tempe, AZ

Current Opportunities

  • This is a full-time entry-level sales position. You will work closely with an Account Executive to schedule web demos, build a pipeline and network with business owners. We have a comprehensive training program and you will be mentored by one of our Account Executives. Base plus commission pay structure, this is a stepping stone for our Account Executive role.

    Required skills:

    • Successful in previous sales or lead generation roles
    • 3 months to 2 years of lead generation or inside sales experience
    • Experience managing a CRM
    • Assertive, persuasive and passionate about sales
    • Individuals eager to grow with a successful start-up!
    Apply Here
  • This is a full-time entry-level sales position. You will work closely with an Account Executive to schedule web demos, build a pipeline and network with business owners. We have a comprehensive training program and you will be mentored by one of our Account Executives. Base plus commission pay structure, this is a stepping stone for our Account Executive role.

    Required skills:

    • Successful in previous sales or lead generation roles
    • 3 months to 2 years of lead generation or inside sales experience
    • Experience managing a CRM
    • Assertive, persuasive and passionate about sales
    • Individuals eager to grow with a successful start-up!
    Apply Here
  • We are looking for a hands-on, passionate leader to lead our Customer Success team, with ultimate responsibility for both guiding our customer’s success and driving recurring revenue growth. There are two main functions to this role: one, being a day to day manager for our team of 6-8 Customer Success Managers and two, working more strategically/bigger picture about how to move the team forward. We believe that ‘we succeed when our customer’s thrive’ and the Customer Success team is at the center of this motto.

    You:

    Are a strategic and tactical leader who is in tune with what the team needs this week and two years from now. You've lead a high-performing team of CSM’s or Account Managers before and you are really good at it. You catch the details other people miss. You think outside the box and come up with cool new ways to increase engagement and revenue from existing customers. You have a deep understanding of what customer success means, both quantitatively and qualitatively. You love to analyze data so your team can focus on the highest priority prospects.

    Responsibilities:

    • Provide day-to-day leadership and coaching for the CSM team, making sure each team member is achieving their daily, weekly, and monthly goals
    • Work successfully with cross-functional teams (Marketing, Sales, Product, etc) around customer success initiatives
    • Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc
    • Act as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap
    • Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals through white-glove service

    Experience and Skills:

    • 3+ years leading a team of Customer Success (Account Management) professionals Strategic thinker who is able to strategize, implement, improve, and manage both new and existing ideas and tactics
    • Great at coaching, inspiring and holding your team accountable for big goals Detail-oriented, data driven, creative, high-energy leader with the ability to inspire other
    • Ability to take ownership of anything that comes your way
    • Prior experience working with SaaS and business platforms like Salesforce
    • Excellent Excel and data management skills

    Compensation, Benefits, Perks:

    • Competitive salary DOE plus commission
    • Great Benefits - Medical, Dental, Vision, Life, 401K
    • 3 Weeks Paid Time off & Paid Holidays
    • Paid day off for your birthday!
    • Monthly company paid activities (i.e. happy hour, parties, etc.)
    • Free catered lunches every Friday!
    • Kitchen stocked with snacks and drinks
    • Gym reimbursement

    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here
  • The Head of Sales will take ownership of all new revenue activities and scale our multi-site sales organization into new industries and product lines. People who are passionate about the local small business market will be most successful in this role. This role is ultimately responsible for defining and executing the strategy and roadmap for Customer Lobby’s sales efforts across multiple industries and channels. With significant new functionality recently released, you can play a major role in our next stage of growth. This is a unique, high-level position with a broad scope; you will need to be very hands-on, executing on our new revenue priorities while simultaneously creating and optimizing a strategic vision for our sales organization.

    Responsibilities:

    • Develop, lead and drive multi-site sales teams (SDR’s, AE’s, Sales Managers and Directors).
    • Scale sales office locations in accordance with increasing revenue goals.
    • Develop and implement strategic sales plans and forecasts to meet company goals.
    • Drive sales from a variety of revenue streams including partners, business development and direct selling efforts.
    • Work with the Director of Customer Success to refine the customer handoff strategy.
    • Work closely with Marketing to ensure consistent flow of MQL’s and SQL’s.
    • Refine and enhance a successful sales driven culture that thrives on a collaborative “coaching first” environment.
    • Consistently deliver new MRR with a CAC<12 months and LTV/CAC of +3.

    You Have:

    • 8+ years of sales experience, SaaS, SMB, outbound sales experience preferred.
    • 4+ years leading and managing successful sales teams focused on selling to small local businesses.
    • Strong knowledge foundation in Challenger of sales process, Salesforce, and other sales acceleration software.
    • Experience with scaling both outbound and inbound SDR driven SaaS sales model.
    • Demonstrated problem-solving skills and the ability to manage complex, cross-functional projects to completion.
    • Exceptional sales, presentation, powerpoint, writing and speaking skills.
    • Self-motivated, entrepreneurial spirit, start-up experience.
    • Excellent program management and project management skills.
    • Understanding of metrics and how to use data to drive sales and make informed decisions.
    • Impeccable personal ethics and a deep passion for leading others towards goals to succeed everyday as a team and as individuals.
    • Bachelor’s Degree

    Compensation, Benefits, Perks:

    • Competitive salary DOE plus commission & bonuses
    • Great Benefits - Medical, Dental, Vision, Life, 401K
    • Paid Time off & Paid Holidays
    • Paid day off for your birthday!
    • Monthly company paid activities (i.e. happy hour, parties, etc.)
    • Free catered lunches every Friday!
    • Gym reimbursement
    • Kitchen stocked with snacks and drinks!
    • Casual dress code
    • Gym reimbursement

    To apply:

    Send your resume and a cover letter. Also, please include a URL to your LinkedIn profile and/or Twitter handle if applicable.


    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here
  • We are seeking a technical, motivated and passionate individual to join our Product Team.  This person will be responsible for working with the Director of Product and the VP of Engineering and will play a critical role in defining and executing the product vision for Customer Lobby. We’re looking for someone that is self-directed with great product design sense who can deliver products that will significantly impact the business. In this role you will set the agenda for sprint meetings, work on delivery management and releases, execute and support products. You will be an integral part of a team that is helping drive the next wave of growth for Customer Lobby.

    Expectations and Scope:

    • Sprint Planning: Set the agenda for sprint meetings, breaking down a product requirement into well defined stories that can be executed on across sprints.
    • Defining and documenting  product requirements first at the business level, then at a technical level.
    • Delivery Management/Release Management: Working with the engineering/QA teams to make sure product delivery is done in a timely manner.
    • Product Execution: Communicate testing requirements, status, issues and risks with stakeholders.
    • Work with the QA and Engineering Team to make sure that deliverables are on track through the course of a sprint. This will also involve previewing products to other teams in the organization to get feedback.
    • Product Support: Ensure that the product/features are well documented and kept up to date.
    • Request Triaging and Prioritization: Analyze and prioritize reported issues in order to ensure we are working on the correct issues.
    • Analysis: Ability to perform data analysis and track down root causes of bugs.

    Requirements and Skills:

    • 3+ years experience as a Product Manager or as a Software Engineer (experience in both is ideal)
    • Excellent product/design sense
    • Experience in designing and helping build scalable systems
    • Ability to dive deep into technical details with engineers and understand the tradeoffs of competing approaches
    • Experience with partner integrations, developer platforms and ecosystem programs (e.g., developer advocacy, hackathons, etc.) is ideal
    • Preferred: Experience with CI/CD best practices/methodologies and CI/CD platforms (Bamboo/Jenkins/TeamCity) is a plus
    • Ability see multiple possible solutions to problems
    • Able to proactively find ways to get around roadblocks  

    Compensation, Benefits, Perks:

    • Competitive salary
    • Great Benefits - Medical, Dental, Vision, Life, 401K
    • 3 Weeks Paid Time off & Paid Holidays
    • Paid day off for your birthday!
    • Free catered lunches every Friday!
    • Kitchen stocked with snacks and drinks
    • Casual dress code
    • Gym reimbursement

    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here

Our Values

  • Help others
  • Simplify
  • Add something to what exists
  • Be honest
  • Be compassionate
  • Fail small, fast and often
  • Plan on evolving – it’s never done
  • Honor ideas
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