Be part of a fast-growing startup that helps small businesses succeed. Customer Lobby is looking for people who are passionate and truly want to make a difference. We care deeply about maintaining a positive, collaborative culture – one where everyone has the room to grow and achieve their career goals. We learn and grow together, work hard and challenge each other to make great things happen.

Locations

Berkeley,
Berkeley, CA
Location Tempe
Tempe, AZ

Current Opportunities

  • This is a full-time entry-level sales position. You will work closely with an Account Executive to schedule web demos, build a pipeline and network with business owners. We have a comprehensive training program and you will be mentored by one of our Account Executives. Base plus commission pay structure, this is a stepping stone for our Account Executive role.

    Required skills:

    • Successful in previous sales or lead generation roles
    • 3 months to 2 years of lead generation or inside sales experience
    • Experience managing a CRM
    • Assertive, persuasive and passionate about sales
    • Individuals eager to grow with a successful start-up!
    Apply Here
  • This is a full-time entry-level sales position. You will work closely with an Account Executive to schedule web demos, build a pipeline and network with business owners. We have a comprehensive training program and you will be mentored by one of our Account Executives. Base plus commission pay structure, this is a stepping stone for our Account Executive role.

    Required skills:

    • Successful in previous sales or lead generation roles
    • 3 months to 2 years of lead generation or inside sales experience
    • Experience managing a CRM
    • Assertive, persuasive and passionate about sales
    • Individuals eager to grow with a successful start-up!
    Apply Here
  • Customer Lobby is looking for a dynamic Team Lead to help the Engineering and Development Team in building out enhancements to our core product. We are entering our next phase of growth and this is an excellent opportunity to join our management team.

    This is a player/coach role. You will be tasked with managing the day to day operations of our engineers while contributing your software engineering expertise to our core web and mobile applications. This includes collaborating with our engineers, product development and motivating our development team to move quickly and accurately.

    Core Responsibilities:

    • Supervise the technical contributions of onsite and remote team members.
    • Contribute code to help team meet deadlines and expectations (~40% of weekly time)
    • Allocate stories to ensure optimal resource allocation.
    • Manage release timelines collaboratively with the VP of Engineering.
    • Wear the hats of Release Manager and Scrum Manager.
    • Mentor existing team to improves skills and provide managerial support.
    • Contribute to the performance, scalability and stability of the user experience.

    Experience and Skills:

    • 4+ years of full-stack development
    • Fluent in Ruby / Ruby-on-Rails. Experience in Elixir/Phoenix.
    • Knowledge of modern front-end frameworks like React.js REST and JSON APIs
    • Cloud systems (e.g. AWS or GC) 
    • Agile/Scrum
    • Experience managing and working with remote teams.
    • Passionate about Test Driven development and a champion for testable code.
    • Able to deliver high performing scalable applications.

    Compensation, Benefits, Perks:

    • Competitive Salary DOE
    • Great benefits
    • 17 paid days off and your birthday as a holiday!
    • Monthly company paid activities (i.e. happy hour, parties, etc.)
    • Free catered lunch every Friday
    • Kitchen stocked with snacks and drinks
    • Casual dress code
    • Gym reimbursement

    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here
  • We are looking for a hands-on, passionate leader to lead our Customer Success team, with ultimate responsibility for both guiding our customer’s success and driving recurring revenue growth. There are two main functions to this role: one, being a day to day manager for our team of 6-8 Customer Success Managers and two, working more strategically/bigger picture about how to move the team forward. We believe that ‘we succeed when our customer’s thrive’ and the Customer Success team is at the center of this motto.

    You:

    Are a strategic and tactical leader who is in tune with what the team needs this week and two years from now. You've lead a high-performing team of CSM’s or Account Managers before and you are really good at it. You catch the details other people miss. You think outside the box and come up with cool new ways to increase engagement and revenue from existing customers. You have a deep understanding of what customer success means, both quantitatively and qualitatively. You love to analyze data so your team can focus on the highest priority prospects.

    Responsibilities:

    • Provide day-to-day leadership and coaching for the CSM team, making sure each team member is achieving their daily, weekly, and monthly goals
    • Work successfully with cross-functional teams (Marketing, Sales, Product, etc) around customer success initiatives
    • Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc
    • Act as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap
    • Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals through white-glove service

    Experience and Skills:

    • 3+ years leading a team of Customer Success (Account Management) professionals Strategic thinker who is able to strategize, implement, improve, and manage both new and existing ideas and tactics
    • Great at coaching, inspiring and holding your team accountable for big goals Detail-oriented, data driven, creative, high-energy leader with the ability to inspire other
    • Ability to take ownership of anything that comes your way
    • Prior experience working with SaaS and business platforms like Salesforce
    • Excellent Excel and data management skills

    Compensation, Benefits, Perks:

    • Competitive salary DOE plus commission
    • Great Benefits - Medical, Dental, Vision, Life, 401K
    • 3 Weeks Paid Time off & Paid Holidays
    • Paid day off for your birthday!
    • Monthly company paid activities (i.e. happy hour, parties, etc.)
    • Free catered lunches every Friday!
    • Kitchen stocked with snacks and drinks
    • Gym reimbursement

    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here
  • The Head of Sales will take ownership of all new revenue activities and scale our multi-site sales organization into new industries and product lines. People who are passionate about the local small business market will be most successful in this role. This role is ultimately responsible for defining and executing the strategy and roadmap for Customer Lobby’s sales efforts across multiple industries and channels. With significant new functionality recently released, you can play a major role in our next stage of growth. This is a unique, high-level position with a broad scope; you will need to be very hands-on, executing on our new revenue priorities while simultaneously creating and optimizing a strategic vision for our sales organization.

    Responsibilities:

    • Develop, lead and drive multi-site sales teams (SDR’s, AE’s, Sales Managers and Directors).
    • Scale sales office locations in accordance with increasing revenue goals.
    • Develop and implement strategic sales plans and forecasts to meet company goals.
    • Drive sales from a variety of revenue streams including partners, business development and direct selling efforts.
    • Work with the Director of Customer Success to refine the customer handoff strategy.
    • Work closely with Marketing to ensure consistent flow of MQL’s and SQL’s.
    • Refine and enhance a successful sales driven culture that thrives on a collaborative “coaching first” environment.
    • Consistently deliver new MRR with a CAC<12 months and LTV/CAC of +3.

    You Have:

    • 8+ years of sales experience, SaaS, SMB, outbound sales experience preferred.
    • 4+ years leading and managing successful sales teams focused on selling to small local businesses.
    • Strong knowledge foundation in Challenger of sales process, Salesforce, and other sales acceleration software.
    • Experience with scaling both outbound and inbound SDR driven SaaS sales model.
    • Demonstrated problem-solving skills and the ability to manage complex, cross-functional projects to completion.
    • Exceptional sales, presentation, powerpoint, writing and speaking skills.
    • Self-motivated, entrepreneurial spirit, start-up experience.
    • Excellent program management and project management skills.
    • Understanding of metrics and how to use data to drive sales and make informed decisions.
    • Impeccable personal ethics and a deep passion for leading others towards goals to succeed everyday as a team and as individuals.
    • Bachelor’s Degree

    Compensation, Benefits, Perks:

    • Competitive salary DOE plus commission & bonuses
    • Great Benefits - Medical, Dental, Vision, Life, 401K
    • Paid Time off & Paid Holidays
    • Paid day off for your birthday!
    • Monthly company paid activities (i.e. happy hour, parties, etc.)
    • Free catered lunches every Friday!
    • Gym reimbursement
    • Kitchen stocked with snacks and drinks!
    • Casual dress code
    • Gym reimbursement

    To apply:

    Send your resume and a cover letter. Also, please include a URL to your LinkedIn profile and/or Twitter handle if applicable.


    Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Apply Here

Our Values

  • Help others
  • Simplify
  • Add something to what exists
  • Be honest
  • Be compassionate
  • Fail small, fast and often
  • Plan on evolving – it’s never done
  • Honor ideas
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