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Customer Lobby is a fast-growing company dedicated to helping small businesses succeed. We work hard because we believe in our product and its potential to make a difference for local service businesses. We constantly challenge each other to make great things happen within a positive, collaborative culture.

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Customer Lobby’s Spotlight platform provides local service businesses with the complete customer retention solution. Spotlight automatically identifies the customers that have potential revenue and facilitates communication with personalized postcards, emails, texts and review requests.

The result? More time and more revenue for the businesses that use Spotlight.

We are seeking a dynamic Head of Sales who will take ownership of all new revenue activities and scale the sales organization into new industries and product lines. This role is ultimately responsible for defining and executing the strategy and roadmap for sales efforts across multiple industries and channels. With significant new functionality recently released, you will play a major role in our next stage of growth. This is a unique, high-level position with a broad scope; you will need to be very hands-on, executing on our new revenue priorities while simultaneously creating and optimizing a strategic vision for our sales organization.

Ideal Candidate:

You are a hands-on sales leader, passionate about the growth of the team, the success of the company and the success of our customers. They are strategic and tactical and know what the team needs this week and can set the path for what the team needs years from now. We are seeking someone who has led a dynamic, high-velocity, high-performing acquisition sales team before and has had great success. People who are passionate about the local small business market will be most successful in this role.

Responsibilities:

  • Take ownership of all new revenue activities
  • Develop, lead and drive multiple teams of SDR’s and AE’s.
  • Educate the team through daily huddles, weekly trainings and monthly training session
  • Scale in accordance with increasing revenue goals
  • Develop and implement strategic sales plans and forecasts to meet company goals
  • Drive sales from a variety of revenue streams including partners, business development and direct selling efforts
  • Work with the Director of Customer Success to refine the customer handoff strategy
  • Work closely with Marketing to ensure consistent flow of MQL’s and SQL’s
  • Refine and enhance a successful sales driven culture that thrives on a collaborative “coaching first” environment.
  • Consistently deliver new MRR with a CAC<12 months

You Have:

  • 7+ years of sales experience, SaaS, SMB, outbound sales experience preferred.
  • 3+ years leading and managing successful sales teams focused on selling to small businesses
  • Strong knowledge foundation in Challenger of sales process, Salesforce, and other sales acceleration software
  • Experience with scaling both outbound and inbound SDR driven SaaS sales model
  • Demonstrated problem-solving skills and the ability to manage complex, cross-functional projects to completion
  • Exceptional sales, presentation, powerpoint, writing and speaking skills
  • Self-motivated, entrepreneurial spirit, start-up experience
  • Excellent program management and project management skills
  • Understanding of metrics and how to use data to drive sales and make informed decisions
  • Impeccable personal ethics
  • A deep passion for leading others towards goals to succeed as a team and as individuals
  • Bachelor’s Degree

Compensation, Benefits, Perks:

  • Competitive salary DOE plus commission & bonuses
  • Great Benefits - Medical, Dental, Vision, Life, 401K
  • PTO, Paid Holidays and a Paid day off for your birthday
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunches every Friday
  • Kitchen stocked with snacks and drinks
  • Casual dress code
  • Gym reimbursement

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

This is a full-time entry-level sales position. You will work closely with an Account Executive to schedule web demos, build a pipeline and network with business owners. We have a comprehensive training program and you will be mentored by one of our Account Executives. Base plus commission pay structure, this is a stepping stone for our Account Executive role.

Required skills:

  • Successful in previous sales or lead generation roles
  • 3 months to 2 years of lead generation or inside sales experience
  • Experience managing a CRM
  • Assertive, persuasive and passionate about sales
  • Individuals eager to grow with a successful start-up!
Apply Here

We are seeking an experienced Ruby on Rails Developer to add to our team in Oakland, CA. You'll work with an incredible, product-focused team in a fun, supportive office environment. You will also be working with a high performing team of Engineers in India. If you are passionate about making a huge impact at a growing company, we would love to talk!

Ideal Candidate:

You love to build great products, you're a leader, whether that means you want to be a strong leading individual contributor, or you want to grow into a tech leader or manager role. You also enjoy challenges and take pride in making a difference through great code. You have the ability to dive into complex problems and learn existing code as well as create new products.

Key Responsibilities:

  • Work with Ruby on Rails to build out core platform features.
  • Design and architect new features.
  • Work on both the frontend and backend to bring your designs to life.
  • Take ownership and help test, release and maintain the code you write.
  • Design, create, and unit test RoR APIs and applications.
  • Contribute to our winning culture and grow your skills.
  • Work with a high performing team of Engineers in India.

Requirements:

  • 2+ years experience with Ruby on Rails, Django or equivalent backend MVC framework.
  • Knowledge of SQL (MySQL / PostgreSQL)
  • Experience with a front end javascript framework (We use React)
  • Integrating with REST, SOAP APIs
  • HAML/HTML, SASS, CSS, Twitter Bootstrap and Git.
  • Testing frameworks (RSpec).
  • Strong analytic and creative problem-solving skills.
  • Computer Science degree is helpful, but not required. Relevant experience will be considered.

Bonus Points For:

  • Experience working with small teams that have successfully delivered high complexity products on time and with high quality.
  • Contributions to an open source project, a dedicated personal website/blog and/or an active GitHub account.
  • Strong preference is given to those who have a passion for personal/side projects.

Benefits & Perks:

  • Competitive salary and great benefits
  • 17 paid days off and your birthday as a holiday
  • Catered lunches
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

Customer Lobby’s Spotlight platform provides local service businesses with the complete customer retention solution. Spotlight automatically identifies the customers that have potential revenue and facilitate communication with personalized postcards, emails, texts and review requests.

The result? More time and more revenue for the businesses that use Spotlight.

We are looking to add an experienced QA engineer to our growing team in Oakland, CA. This role is key to building out an effective QA function so we can scale. The ideal candidate will provide a hands on and detailed approach to QA testing and automation, while partnering with the engineering team to help lead day to day operations.

Ideal Candidate:

You are a detail oriented QA Engineer with an outstanding attitude. You are extreme in your attention to detail and live to ship quality software. The ideal person will have 1-4 years experience in QA Engineering and is comfortable with REST API test cases, manual testing, documentation and writing code.

Skills & Requirements:

  • Understand OOP and MVC Concepts.
  • Experience with Ruby on Rails, Zend or any other MVC Frameworks.
  • Experience with at least one dynamic language (Ruby, Python, JavaScript, PHP, etc.).
  • Front end experience working with ReactJS, Javascript, HAML, SASS, CSS, AND the capacity to work around limitations inherent in each.
  • Ability to write well documented and well-tested code. Experience with RSpec, Cucumber, MiniTest or other related testing frameworks is strongly desired.
  • Experience with Git.
  • Experience working with SQL and Relational Databases.
  • Excellent spoken and written communication skills.
  • Work cooperatively with the development team to make the product more stable, secure and easy to use.
  • Extra points for experience working with Remote Teams.

What you will do:

  • Work in an agile software development environment with our engineering and product teams.
  • Define, implement and improve QA methodologies and test strategies.
  • Create automation infrastructure for server setups, configuration & deployments.
  • Create tooling around the entire testing workflow, all the way from test case management, test data creation, automatic bug captures, test progress measurement, etc.
  • Define, develop, and implement continuous integration & testing for software development.
  • Testing Microservices.
  • Work with the developers to design, architect & implement a robust automated testing & deployment infrastructure.
  • Work with a remote team of QA Engineers to ensure bug-free releases.
  • Run Scripts and Debug Issues on the Server.

Compensation, Benefits, Perks:

  • Competitive salary DOE
  • Great Benefits - Medical, Dental, Vision, Life, 401K
  • 17 days of PTO, Holidays, Paid day off for your birthday!
  • Monthly company paid activities (i.e. happy hour, parties, etc.)
  • Free catered lunches every Friday
  • Kitchen stocked with snacks and drinks
  • Gym reimbursement

Customer Lobby is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Here

Our Values


Nurture
Success is is a group effort - lift everyone up
Innovate Local
Bring new solutions to local businesses and empower their success
Celebrate
Revel in our successes, and have fun along the way
Exemplify Integrity
Be impeccable with your word and actions
Reach Further
Cultivate strength from vulnerability and embrace growth