Data Confidentiality

We’re Committed to Data Security

At Customer Lobby we are committed to maintaining the confidentiality of information entrusted to us by our clients. Customer Lobby enables our customers to communicate with their customers via email and direct mail while complying with government privacy and security rules including HIPAA.


Customer Lobby uses its Direct Connect platform to securely connect with your business software system. The data that Customer Lobby uses from your business software system traverses over an encrypted Internet connection to our secure, HIPAA, HITECH and PCI-compliant hosting facility, where all data operations are performed. With regular HIPAA audits and HIPAA compliance experts on staff, Customer Lobby’s “cloud” is one of the safest, most closely managed environments your data may ever touch. Finally, your own access to your Customer Lobby dashboard is safeguarded using SSL and 256-bit encryption so you can safely log in from your office, home or mobile device.


Customer Lobby protects the confidentiality of information it receives by adhering to the requirements of the HIPAA Privacy Rule and the HIPAA Security Rule. The Privacy Rule governs the acquisition, storage, transfer and retention of Protected Health Information (PHI), in both electronic and paper formats. The Security Rule covers all information acquired, maintained or transferred electronically.


Customer Lobby follows the policies and practices it has documented in its HIPAA Privacy Compliance Rules and in its HIPAA Security Compliance Plan. These documents cover areas such as: physical security of electronic equipment used to acquire and store PHI, technical safeguards to prevent unauthorized access to PHI, and training/awareness for staff members who have access to PHI.