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Click on a question below to see its answer or send us your question in the field below.

1. Can anyone write a review?
2. Are all reviews published?
3. Will my review be edited?
4. Why do I need to create an account to write a review?
5. Can I send an anonymous comment to a company?
6. What is your privacy policy?
7. Can I delete a review after I have written it?
8. I just read an offensive review. What can I do?
9. Am I allowed to write anything I want?

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1. Can anyone write a review?
   We believe that customer feedback is critical. However, only customers of a business are allowed to publish reviews of that business.
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2. Are all reviews published?
   Depending on the publishing policy selected by the company you reviewed, that company may have the final authority over which reviews are published. You can review the publishing policy for the company you reviewed by clicking Publishing Policy from the main menu above. Typically, all valid customer reviews that do not violate our publishing guidelines will be published within 14 days of their submission.
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3. Will my review be edited?
   No. However, if your comments are offensive or inappropriate, your review will not be published.
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4. Why do I need to create an account to write a review?
   We do not allow anonymous reviews to be published. Your published review will not identify you (only your first name). However, the business that you reviewed will be able to see your identity to verify that you are a customer. If you want to send an anonymous comment to a business, you can use the Suggestion Box field at the bottom of the review form. Although we require that you create an account with us to use the Suggestion Box, all feedback entered into the Suggestion Box field is sent to the company anonymously.
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5. Can I send an anonymous comment to a company?
   You can send an anonymous comment to a company as part of a review. At the bottom of the review form is the Suggestion Box section. All comments that are entered in the Suggestion Box section are not published on a company's review page and are sent to the company being reviewed without identifying the author of the comments. However, in order to submit your Suggestion Box comment, you must create an account and write a review. The business that you reviewed will be able to see your review matched with your identity to verify that you are a customer.
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6. What is your privacy policy?
   Our policy is simple and effective. We will not sell, rent or trade your personal information. Period. When you submit a review, your name and email address will be made available to the business you are reviewing. However, all information you submitted in the Suggestion Box part of the review form will be sent to the business you are reviewing with no information identifying who you are.
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7. Can I delete a review after I have written it?
   No.
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8. I just read an offensive review. What can I do?
   Please click the Flag This Review button under the review and use the comment section of the Flag dialog box to tell us why this review was offensive.
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9. Am I allowed to write anything I want?
   Yes so long as your comments are honest and appropriate (for example not vulgar, obscene or racist). We do not allow reviews that contain comments that identify individuals (name, phone number, etc.) or that contain links or scripts. We encourage you to be fair and honest. Remember, you could be held legally responsible for damaging a person's or business's reputation if a court were to find that your remarks constitute liable or defamation.
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