We were having so much trouble with the septic system and everyone in our area wanted a small fortune to fix it. So during my research I found Aerostream , called them and they gave me quite a lesson on septic systems, suggested their Aerator, ordered it because the price was right, saved us a fortune, received it, installed it, and the rest is history. When we ran into a problem, I contacted AeroStream and they quickly took care of it. Before you knew it, our aerator was up and running and doing its job. Very happy with the product and with the friendly, knowledgeable customer service. The company and the product has pleased beyond expectations.