I took delivery of my white step thru, Pedego City Commuter on the 4th. of July, 2013 and now, less than six month later have accumulated almost 2000 miles. That says a lot about how much I like this bicycle and still able to ride at age 80 with a past of two broken hips and a hip replacement. The stability, comfort and quality of the the City Commuter is unmatched by any bike of the many I have owned thru-out the years. Battery depletion anxiety is of no concern as the structure, frame geometry and the seven speed Shimano cassette allow me to peddle with no power at 12- 14 mph on level surfaces in light to moderate head wind. Rides of 60 miles plus on a single charge are not uncommon with enough power reserve to boost me home up a mile long hill with six to ten percent rises. If anything ever fails on the bike, I have every reason to believe I will receive excellent support based upon my Pedego experience thus far.