I had not ridden a bike in over 20 years before I purchased my pedego electric cruiser. I did a lot of research and finally settled on this bike. I have not regretted my decision. I live in Canada, putting many miles on my bike - some of them in the Rocky Mountains as I live near Banff. This bike takes the hills with no effort. I had a problem with it just before my warranty ran out. The dealership where I bought it had closed down, but Paul at Pedego came through. I am very impressed with this company.