Incredible Roof, Amazing Customer Service & Charming Employees
I can't believe how awesome this company is. I live in Phoenix, Arizona and some really nice salesperson knocked on my door. I am very eager to slam the door on salespeople, but this guy led with such a compelling introduction about how he had been working in the area with my neighbors and would I care to know what he was doing with their roofs, etc. I thought he was pleasant and not pushy at all, so we chatted for a while and agreed to a free assessment and potentially processing insurance claim if the roof qualified for replacement due to a severe thunderstorm that had taken place about 6 months prior.
As planned, the various steps for assessing the damage and qualifying for the insurance coverage were timely, well done and very professional. Every Jasper employee we met was so personable, easy to communicate with and terribly eager to assist us as necessary to ensure we were receiving the highest level of roofing replacement possible.
The roof came with a 30 Year Warranty on the Owens Corning Shingles and a 2 year Labor Warranty from Jasper. The really amazing thing is that Jasper totally stands behind their warranty! We have these pesky skylights that are terribly leak prone, and they always have been. Jasper has had to come out and fix the roof and test the flashing and repair the sealant for the area around these skylights, and then when Jasper broke part of the skylight, they replaced BOTH SKYLIGHTS free of charge. All cracks and wear and tear are gone, and we have these gorgeous new skylights along with an amazing new roof!
I have worked with quite a few folks, but Brad, the area manager, had to come on the line to hear my woes about the broken skylight and he was immediately out to our site and had already pre-purchased the skylight domes himself. What a GREAT company Jasper Contracting is. I highly recommend them to anyone who needs a new roof.