I am nervous about using a contractor for anything after hearing horror stories all the time. I must say the sales rep was there from start to finish, he handled everything he possibly could and not once did I not have an answer for a question or concern. The roofing crew was very polite asking if it was too early to start and if we had everything out of the garage. The fact that I scoured the yard and driveway for nails and found only one in tall grass made me very happy! What a great crew.