Business Description:
Monster Movers Verified Moving Reviews - an award winning moving company in MA. Long Distance Mover Reviews in MA, FL, RI, NC, DC, VA, NYC, NY, NJ, CO, TX, CT, NH
Categories
moving & storage
Monster Movers - Worcester/Boston
30 Warren Ave, Boston, MA 02116, USA
(877) 470-1247

Total Experience

Will Recommend

Professionalism

Jeffery M.

Fairhaven, MA

Monster Movers - Worcester/Boston

For the most part I found them professional. But there are some things consumers should know

First, I made the reservation a month ahead to give plenty of time for them to be ready. Two days before they were to come to pack the house they called and told me that instead of two guys, they were going to send three. They told me the third guy would save me money and it would be done in one day not two.
Second, Some of the packing done was very professional and my personal effects were ok during the move. But other things were just thrown in boxes and were damaged or left in worse shape than they were before they started. Example...Some of my suits were hung neatly in a box and came out of the move great but the other suits were just dropped in a box in a heap. They were wrinkled and I was forced t send them out to be pressed...There were many other things that stood out, this was just an example.

comments

Hi Jeff - I was able to look up your move to see where we went wrong. It seems that when you called two days before the move you added a packing job. The packing of your condo did require an additional crew member. Regarding some of the items being packed well and others not so well - I am sorry to hear this. All of our movers are trained through our online portal at leaningzen.com using our company training videos. Our next step is to review the quizzes and see if we missed anything regarding hanging clothes to ensure this does not happen again. I appreciate your honest feedback - it really helps us grow as a company !

Monster Movers - Worcester/Boston commented on 09/02/2014