We came to Rich with a website in need of updating, but it didn't do much else. He offered a cost-effective program for us to dip our toes in the realm of digital marketing to see what it could do. He learned our unique business, rebuilt our website and backed it with supporting activities and programs to help drive traffic, grow our organic traffic and actually bring in leads, which is not an easy accomplishment in our business. His program results have led to greater investment in our digital marketing activities. In addition, Rich was always responsive to every question and could explain all the technical nuances of the online space in a way we could all understand it. We are so much smarter and more confident now about how to operate within it thanks to him.