When beginning our website redesign process, we interviewed several businesses and chose WSI. We understood that the process would take many months of working together and Rich Cassamento consistently met with us (a team of two) every week. To keep all of us on target, each week he completed a "program review" showing accomplishments and action items with person responsible and due date. We appreciated his flexibility, as naturally, we all had to juggle other workplace demands. He was accessible between our scheduled meetings, easy to reach and very professional. His team was able to build the site, bit by bit, and make some very valuable suggestions. Rich advised us on SEO considerations, a very important perspective when building or re-designing a website and once launched, taught us how to make small changes on our own. Although we have completed the launch, he continues to support us with practical advice, analysis, reviews, updates, strategy, and more. I would recommend WSI without reservation.