It was good except their treatment for pet urine bleached the carpet in the middle of the floor.
Work was good except that the treatment for the pet urine bleached two large spots in the carpet in the middle of the room. I called and asked for them to come and look at it. They did not even offer to come out. Just said it happens and they are covered by the contract. I understand legal coverage, but to not even come and discuss it with me shows a tremendous lack of professionalism. Also, it is a reminder when I see that bleached spot that I received bad service after the problem. I will not use them again and I will encourage others to use someone else. You see, it is one thing to have a problem , it is another to simply to communicate, "Oh well, you signed a contract so we are covered." I would like some remuneration or repair of the carpet.
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