I was sold on all the great features explained to me by a Carolina Air sales person on installing a high-end replacement HVAC system with humidifier and electrostatic air-filters. About $10k. The humidifier took a few visits to get operating. Little did I know every corner on the humidifier install that could be cut was. Saddle valve into plastic house plumbing pipes, outdoor temp exposure for their poly tubing, saddle breaking during x-mas break flooding water, incorrect electrical install, and the worst: this has resulted in a constant leak for 2 months with water bills of $180/month AFTER the they replaced the saddle valve. This as an amateur install job at best. I will gladly remove this review if they fix it and pay for the water. I just called 3 times to talk to someone and was disconnected 3 times in transfer. Wow, frustrating experience all around. I'll be glad when it is finally over.