Lisa Douglass was A+, we couldn't have asked for a more responsive, caring, compassionate, professional and knowledgeable person, to help us through this ordeal! We truly appreciate how much assistance and guidance Lisa provided our family.! She is truly an asset to your organization, and we are so grateful to her for going beyond and above to help us. Thank Lisa for us, as we now understand that she will no longer be our P.O.C; but we look forward to working with Stephanie!